Return & Refund Policy

🐾 Return & Refund Policy

At Petterro, we want you and your pets to love every product you purchase from us. If for any reason you’re not completely satisfied, our team is here to make things right with an easy and transparent return process.

📦 Return Eligibility

You may return most items within 14 days of delivery if:
• The item is unused, unopened, and in its original packaging
• You have the original proof of purchase (order number, receipt, or confirmation email)

🚫 Non-Returnable Items

Please note that we cannot accept returns on the following:
• Items marked as Final Sale or Clearance
• Perishable items such as treats, food, or consumables
• Personalized or custom-made products
• Used or damaged items not due to a Petterro error
• Gift cards

🔄 How to Initiate a Return

To start a return, contact our support team at [insert your contact email or WhatsApp number] with your order number and reason for return.
We’ll review your request and share detailed return instructions along with a shipping label (if applicable).
Please send the item back within 7 days of receiving the return instructions.

Return shipping costs may be deducted from your refund unless the return is due to our mistake, such as a wrong or defective product.

💰 Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 7 business days.

🐕 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please reach out to us within 48 hours of delivery with clear photos.
We’ll make it right — with a replacement, store credit, or full refund.

📬 Need Help?

For any questions or assistance, feel free to contact our friendly support team.
We’re always happy to help make your Petterro shopping experience smooth and worry-free.